| TIMES ARE CHANGING will you be ready? |
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"Until recently, patient experience has perhaps been considered 'expendable' when compared to the requirements for effective and safe treatment. Times have changed! The Patient Experience is now in the minds of most healthcare leaders. It is no longer a luxury that can be dispensed with when more pressing intiatives arise. Nevertheless, there is much ambiguity over what is meant by and what can be done to deliver a world class Patient Experience. The Patient Experience Network (PEN) aims to help address this by providing a valuable resource for healthcare organisations and individuals wishing to deliver a great experience for patients. It is not our intention to preach, rather to provide a medium to share and celebrate what has worked, and perhaps not worked, in real life settings and to provide practical tools and support."
Ruth Evans, Director of PEN |
