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PATIENT EXPERIENCE NETWORK
Re:thinking the experience

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RESOURCES

In this area you will find the latest Patient Experience News including regular features and columns from leading experts in this field. As well as access to summaries of the latest case studies.

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Useful Sites

The following are links we consider to be useful. If you have other suggestions/favourites then please do let us know that we can share with others.

Organisations providing support in patient/customer experience

  • NHS Institute
  • The NHS Confederation
  • The Picker Institute
  • The Kings Fund
  • The Institute of Customer Service
  • Inspiration North West
  • Centre for Patient Involvement

Useful Reports

  • Patient-Centred Care Improvement Guide
  • The Point of Care - Measures of patients' experience in hospital
  • Core Domains for measuring inpatients' experience of care
  • Personalised Care Planning

Articles

  • HSJ article on Patient Experience Network
  • Reputation Institute report on the NHS
  • The 10 strategy tenets for developing a customer-driven workforce
  • The pursuit of customer-centricity: What are service leaders - and where can I find them?
  • Pinning down patient opinion on mental healthcare

Amusing

  • UHSM Beat it Video
  • United Breaks Guitars Video

+44 (0) 1323 482 208 info@patientexperiencenetwork.org