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THE JUDGESRuth Evans Alexis Mswaka Alison Kirk Derek Williams Diana Akanho Diane Ridgway Emily Mann Frea O'Brien Hesham Abdalla Jackie Barringer Janine Osmond Dr Joanne Watson Professor John Murphy Karen Edmunds Lynn Young Mabel Morris Mandy Wearne Mark Duman Dr Mo Dewji Nichola Duane Dr Raj Kumar Stephanie Edwards Dr Taher Mahmud
Director of Service Experience NHS North West
Mandy became Director of Service Experience for the North West in 2008, taking on a new campaign to raise the value of service experience for both staff and patients. She led on the North West’s ‘Our NHS Our Future Review’, 2008 and ‘Inspiration NW’ emerged as an integral part of the SHA’s response and its strategy and commitment to quality improvement. Mandy has an extensive background in NHS leadership, management, clinical practice and public health, working in a variety of health settings and has held executive director roles, including health care strategy, performance and latterly provider and market development, when she was DH policy advisor to the Social Enterprise Unit.
Mandy is creative and passionate about delivering world class high quality health and healthcare systems in the NHS and actively seeks out opportunities to improve services and implement change across public, voluntary and for profit sectors. She is chair of the NHS National Centre for Involvement. Has an interest in National and European health networks and she is committed to supporting NHS leadership and service experience improvement through her role as an executive coach.