Professor John Murphy

John Murphy

Professor John A Murphy is a pioneer and thought leader on the dynamics of customer management and combines the roles of academic and international consultant specialising in customer management and service quality.


He is Head of Corporate Relations at Manchester Business School and was previously Faculty Head of Development, with responsibility for identifying and formalising partnership opportunities for the Faculty of Humanities, which is the largest of the University’s 4 Faculties. He has experience of working with numerous blue-chip organisations, including Abbey, British Council, BT, BUPA, Centrica, Eversheds, Lloyds Banking Group, O2, Shell and Tesco.

To find out more about Professor John Murphy please visit his website
http://murphy.tm.mbs.ac.uk/about/